Hardware Warranty
Outline: warranty period, replacement process, delivery estimates and exclusions for device orders. Applies to hardware only and is confirmed in each written quote.
What is covered
Hardware we supply — devices, charging, framing and network kit assembled into a box — is covered against manufacturing and material defects for the period stated in your written quote, starting from delivery.
How replacements work
If a covered unit fails, we replace it. For rented boxes we swap the unit and transfer the account profile to the replacement. For purchased boxes we ship a replacement under warranty, and a spare unit can keep the box running in the meantime.
What is excluded
- Physical damage, liquid damage, power surges and unauthorised repairs or modifications.
- Normal wear of consumable parts such as cables and chargers beyond defect.
- Failures caused by software, firmware or configuration we did not supply.
Making a claim
Contact us with your reference, the affected serial number and a short description of the fault. We confirm coverage and the replacement route in writing before shipping.
This page is a draft outline. The final warranty period, coverage and replacement terms for your order are confirmed in writing in the quote.